If you have questions about CoinPlay or you are having an issue receiving your CoinPlay rewards, you can view FAQ articles and reach out to chat support directly from the app.
FAQs are located in the Tapjoy menu. If you need to report an issue with a game, tap Reward Status and tap the game you want to troubleshoot.
Complete the requested information in the Contact Support section and tap Contact Support
Common fixes:
1. Make sure you tap "Allow" when the game you've downloaded asks you to allow tracking
2. Make sure you allow CoinOut to track your activity in the games you download
For iOS: Go to your Phone Settings > Apps > CoinOut > Allow Tracking
For Android: Go to your Phone Settings > Apps > Tap 3 dots icon in top right corner > Special Access > Usage data access > turn on for CoinOut
3. If you're using an iOS device, make sure you have personalized ads enabled in your phone settings
Go to your iPhone Settings > Privacy & Security > Apple Advertising > Personalized Ads