Black screen when I try to scan a paper receipt

If a black screen is appearing when you try to scan a paper receipt, please click Contact Support at the top of the page to send an email to our support team.

Please select "Technical Issue" as the topic in the form, select "Scan/camera Issue" in the Technical Issue drop down menu, and type a brief explanation of the issue in the description. 

Our team will adjust a setting on your account that will fix the issue.