General

About CoinOut

• How do I contact you?
• How is my information protected?
• Do I need to update the CoinOut app?

Account Information

• I’m trying to update my email address on my account profile, but it already exists on another account. What do I do?
• How do I keep my CoinOut account active?
• How do I create a CoinOut account?
• How do I change the phone number on my CoinOut account?

Rewards

Receipts

• How do I submit long receipts?
• Is there a store limit for paper receipts?
• How do I use "Report an Issue" for invalid receipts?
• What qualifies as a valid paper receipt?
• What qualifies as an invalid paper receipt?
• What is a duplicate receipt?

Email & Retailer Connections

• How to set up an app specific password to connect to Gmail
• Why do I have to use an App Password to connect to Gmail when using CoinOut?
• How do I connect a Yahoo email?
• Can I connect a new email address to my CoinOut account?
• What email providers are eligible for email connection?
• How many email accounts can I connect to CoinOut?

Troubleshoot

• I haven't received a text message with my password
• Locked out of account
• My account was blocked
• How do I delete duplicate receipts?
• Blurry Photos
• My app is timing out, what should I do?

FAQ

• Why wasn’t my receipt accepted?

Announcements

• The New CoinOut: What you need to know
• Get excited. A new CoinOut experience is coming!