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  1. CoinOut
  2. General

General

About CoinOut

  • How do I contact you?
  • How is my information protected?
  • Do I need to update the CoinOut app?

Account Information

  • I’m trying to update my email address on my account profile, but it already exists on another account. What do I do?
  • How do I keep my CoinOut account active?
  • How do I create a CoinOut account?
  • How do I change the phone number on my CoinOut account?

Rewards

Receipts

  • How do I submit long receipts?
  • Is there a store limit for paper receipts?
  • How do I use "Report an Issue" for invalid receipts?
  • What qualifies as a valid paper receipt?
  • What qualifies as an invalid paper receipt?
  • What is a duplicate receipt?
See all 11 articles

Email & Retailer Connections

  • How to set up an app specific password to connect to Gmail
  • Why do I have to use an App Password to connect to Gmail when using CoinOut?
  • How do I connect a Yahoo email?
  • Can I connect a new email address to my CoinOut account?
  • What email providers are eligible for email connection?
  • How many email accounts can I connect to CoinOut?
See all 7 articles

Troubleshoot

  • I haven't received a text message with my password
  • Locked out of account
  • My account was blocked
  • How do I delete duplicate receipts?
  • Blurry Photos
  • My app is timing out, what should I do?
See all 10 articles

FAQ

  • Why wasn’t my receipt accepted?

Announcements

  • The New CoinOut: What you need to know
  • Get excited. A new CoinOut experience is coming!
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