Lost My Balance

If you logged in to your CoinOut account and it appears as though your balance is gone, it is likely that you had previously logged in using a different phone number.

Please contact Support in one of the following ways:

• Go to the Account page in the app and tap on 'Contact Us' near the bottom of the page. 
• Tap on 'Submit a request' while in the Help Center. 
• If neither of these options are available, then send us an email at support@coinout.com. 

Please provide the following information associated with your CoinOut account:

• Phone number - all 10 digits (no dashes or spaces)
• Email address
• First/Last name
• Balance amount you believe you should have on your CoinOut account