I lost my balance. What happened?

If you logged in to your CoinOut account and it appears as though your balance is gone, it is likely that you had previously logged in using a different phone number.

Please click Contact Support at the top of the page to send an email to our support team.

Please provide the following information associated with your CoinOut account:

• Phone number - all 10 digits (no dashes or spaces)
• Any old mobile numbers that may be associated with a previous CoinOut account
• Email address
• First/Last name
• Balance amount you believe you should have on your CoinOut account