What if my bank is not supported by Zelle?

If you HAVE NOT requested a Zelle Reward yet:

If you are unable to locate/connect your bank through Zelle, you can redeem a PayPal reward (starts at $25 value) or redeem an Amazon gift card.

If your Zelle Reward Redemption is PENDING:

If you have already initiated a reward redemption and you are unable to locate/connect your bank through Zelle, we recommend you cancel the pending Zelle reward redemption by following these steps:

1. Tap on "Rewards" on the bottom tool bar

2. Tap History 

3. Locate the pending Zelle transaction and tap the blue X

4. Tap Yes

5. Tap Ok

If your Zelle Reward Redemption is PROCESSING:

If you are unable to receive your processed Zelle reward, the following will happen:

1. You will need to wait 2 - 3 weeks from the process date on the Zelle email you received for Zelle to reject, cancel, or expire the payment.
2. Zelle will then send the funds back to CoinOut.
3. Once the funds are received by CoinOut, our system will automatically cancel the Zelle reward transaction listed in your Activity tab/Reward History and the funds will then be automatically added back into your CoinOut account at their equivalent Coins value.
4. After that is complete, you may redeem a new reward through another option such as PayPal ($25 minimum) or Amazon gift card ($3 minumum). 

Note: Rewards availability is dependent upon your Level.  Check the Rewards tab to see what Rewards are available to you.