What happens if my Zelle account uses a different email address?

** Please note: If possible, please add your registered CoinOut email address as a secondary email on your Zelle account. **

If  you have already redeemed a Zelle reward and your Zelle account uses a different email address, the following will happen:

1. You will need to wait 2-3 weeks from the process date on the Zelle email you received for Zelle to reject, cancel, or expire the payment.
2. Zelle will then send the funds back to CoinOut.
3. Once the funds are received by CoinOut, our system will automatically cancel the Zelle cash out transaction listed in your receipt log and the funds will then be automatically added back into your CoinOut account.
4. After that is complete, you may request a new cash out through another option such as PayPal (if eligible) or Amazon gift card.

If you still need to change your profile email address, we need to verify your account. please click Contact Support at the top of the page to send an email to our support team.

  Please include ALL the following information:

1. Date of Birth

2. Postal Code on the account

3. Mobile Number on the account

4. Merchant Name and Total amount of the 2 most recent valid paper receipts submitted.

5. Both the current email address and the new email address for your account